Zendesk Notifications
Create and manage support tickets automatically when monitors change status.
Quick Start
Zendesk integration automatically creates support tickets when monitors go down. Each incident gets its own ticket with full details.
- •Monitor Down: Creates a new ticket with error details
- •Monitor Up: Can auto-solve the ticket or leave it open
- •One ticket per incident: No duplicates or spam
Setup
Get API Token
- 1. Go to Zendesk Admin Center → Apps and integrations → APIs → API tokens
- 2. Click "Add API token"
- 3. Copy the token immediately (won't be shown again)
Configure in Uptime Monitor
- 1. Go to Contacts → Add Contact → Select Zendesk
- 2. Enter:
- • Subdomain: yourcompany (from yourcompany.zendesk.com)
- • Email: Your Zendesk login email
- • API Token: The token from step 1
- 3. Save and assign to monitors
Configuration Options
| Field | Required | Description |
|---|---|---|
Subdomain | Yes | Your Zendesk subdomain (without .zendesk.com) |
Email | Yes | Email address used to authenticate with Zendesk |
API Token | Yes | Zendesk API token for authentication |
Priority | No | Default ticket priority (Low, Normal, High, Urgent) |
Tags | No | Comma-separated list of tags to add to tickets |
Auto-solve tickets | No | Automatically solve tickets when monitors recover |
What Gets Created
Ticket Contents
- • Subject: [Monitor Down] Monitor Name
- • Description: Error details, URL, region, timestamp
- • Tags: uptime-monitor, monitor-down, plus your custom tags
- • Priority: Based on your configuration
Behavior
- • One ticket per incident - no duplicates
- • Auto-solve on recovery - if enabled
- • No spam - only notifies on state changes
Tips
- • Use tags: Add environment tags (production, staging) for easy filtering
- • Set priorities: Critical monitors should create urgent tickets
- • Auto-solve wisely: Enable for non-critical monitors to reduce manual work
- • Create Zendesk views: Filter by "uptime-monitor" tag to see all monitoring tickets
SSL Certificates
Certificate expiration creates tickets with automatic priority:
- • ≤3 days: Urgent priority
- • 4-7 days: High priority
- • 8-14 days: Normal priority
Troubleshooting
Authentication Errors (401)
- • Use your login email, not support@subdomain.zendesk.com
- • Check API token is Active in Zendesk
- • Subdomain should be just "yourcompany" not "yourcompany.zendesk.com"
Tickets Not Appearing
- • Check Zendesk's suspended tickets queue
- • Verify user has permission to create tickets
- • Check spam filters
Duplicate Tickets
Each incident creates only one ticket. If you see duplicates, check that external_id is enabled in your Zendesk account.