Email Notifications
Email alerts sent when your monitors detect issues. Works with any email client or service.
Why Email Notifications?
- ✓Works with any email client or service
- ✓Creates an email trail of notifications
- ✓Easy forwarding and sharing with team members
- ✓Integration with email filters and rules
Setting Up Email Contacts
- 1
Navigate to Contacts
Go to Settings → Contacts in your dashboard
- 2
Add Email Contact
Click "Add Contact" and select "Email" as the type
- 3
Enter Details
Provide a name for the contact and the email address
- 4
Save Contact
Click save to add the email contact
- 5
Assign to Monitors
Add the contact to any monitors that should send alerts to this email
Note: Emails are sent immediately to the addresses you provide. Ensure email addresses are correct before adding them.
Email Content
Email notifications are simple plain text messages with key information:
Down Alert Format
Recovery Alert Format
SSL Certificate Warnings
Note: Email notifications are sent as plain text for maximum compatibility. The message content is concise and includes a link to view full incident details in your dashboard.
Email Credits System
How Email Credits Work
Email credits ensure reliable delivery through premium email services:
- •Each email notification consumes 1 credit
- •Credits reset daily at noon UTC
- •Unused daily credits don't roll over
- •Both down and recovery alerts use credits
Daily Email Limits
Free plan: 10 emails per day
Paid plans: Daily limit matches your monitor count
For example: 50 monitor plan = 50 emails per day
Additional Email Packages
Need more emails? Purchase additional credits that never expire:
- • Extra email packages available in Settings → Billing
- • Purchased credits are used after daily credits are exhausted
- • No expiration on purchased credits
- • Use across all monitors in your account
Delivery & Reliability
Delivery Speed
Email notifications are sent immediately when status changes are detected. Most emails arrive within seconds, though delivery time can vary based on receiving email servers.
Spam Prevention
To ensure notifications reach your inbox:
- • Add alert@m.uptime-monitor.io to your contacts
- • Check spam/junk folders initially
- • Mark notifications as "Not Spam" if filtered
- • Configure email rules to prioritize alerts
Email Service Provider
We use enterprise-grade email delivery services with high deliverability rates, dedicated IPs, and proper authentication (SPF, DKIM, DMARC).
Email Notification Best Practices
- ✓Use distribution lists
Create team email lists to notify multiple people with one contact
- ✓Set up email filters
Use email rules to categorize alerts by severity or service
- ✓Monitor credit usage
Track daily email usage to avoid running out during incidents
- ✓Combine with other channels
Use webhooks or PagerDuty for critical alerts that need immediate attention
- ✓Keep contacts updated
Regularly review and update email contacts for team changes
Troubleshooting Email Delivery
Not Receiving Emails?
- 1. Check the email address: Ensure there are no typos
- 2. Check spam folder: Look in junk/spam for notifications
- 3. Verify contact assignment: Confirm the contact is assigned to monitors
- 4. Check credit balance: Ensure you have available email credits
- 5. Test with a temporary URL change: Point monitor to an invalid URL, wait for down alert, then restore the correct URL
If issues persist, contact support at hi@uptime-monitor.io